Terms & Conditions

Last updated 14 October 2026

These terms are an agreement between you and Avuno Technologies (Pty) Ltd (“we”, “us”, “myquack”), which operates the myquack marketplace at https://myquack.co.za. By creating an account or using myquack, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the service.

Please read carefully — clauses that affect your rights. Some clauses in these terms limit our responsibility to you or ask something of you, and we draw them to your attention here: clause 7 explains when we may disclose a provider’s details to a client after a no-show; and clauses 12–14 disclaim certain warranties, limit our liability, and require you to indemnify us. Nothing in these terms limits any liability or takes away any right that the law does not allow us to limit — including under the Consumer Protection Act and the Protection of Personal Information Act (POPIA).

1. What myquack is

myquack is an online marketplace that connects customers with independent service providers and lets them arrange and pay for an introductory booking securely. We provide the platform only. We are not the provider of the services listed, we are not a party to the agreement between a customer and a provider, and we do not employ providers. Providers are independent and responsible for the services they offer.

2. Eligibility & your account

You must be at least 18 and able to enter into a binding contract.
You must give accurate information and keep it up to date.
Protect access to your email, your single-use sign-in links and any password you choose to use. You are responsible for activity under your account.
One account can make bookings and manage a business listing. Existing accounts retain their passwords, listings and booking history.
Existing password users can choose secure email-link access in Account → Sign-in & security. Enabling it requires your current password and a separate emailed confirmation. Each sign-in link expires after 15 minutes and works once. Admin accounts also require their current password when using an email link.
Browsing, choosing a service and starting a business draft do not require an account. After you verify your email, give your name and accept these terms, we create an account when needed. New accounts can use email links without a password.
A saved draft is private and is not a published listing or a confirmed booking. Publishing needs a verified owner, location, service, price and availability. Secure bookings also require payment setup; TradeSafe’s applicable checks still apply.

Your calendar

Your private calendar combines bookings you make, customers booking your business and personal events. Personal events may repeat and may be marked busy. Busy time affects the slots available to customers, but creating or editing a personal event does not reschedule, cancel or refund an existing booking. Change bookings using their booking controls.

Email reminders are sent only when you select them for a personal event, to your account email. They are a convenience and depend on delivery by email providers; do not rely on them for time-critical obligations. Archived events stop reminders and can be restored. Calendar downloads are snapshots; a provider’s optional subscribed booking feed is read-only and does not perform two-way synchronisation.

3. Document badges — what they do and do not mean

Providers submit the evidence applicable to their business and services: ID/passport, banking and address evidence, registration for registered entities, and qualification or professional registration where relevant. Individual sole traders do not need a company certificate. New providers offering professional services or selected trades need their required evidence accepted before bookings open.

Uploaded documents are encrypted, read locally for readability and consistency checks, then inspected by an authorised human reviewer. No verification document is sent to an AI API. A reviewer records acceptance, a correction request or refusal; providers can retry a saved copy or ask for a review. Originals and previews expire after 30 days unless a recorded legal hold applies. Restricted encrypted backup copies expire within 30 days of backup. Identifying details and the decision record may remain while necessary for your account or a lawful claim. Previously accepted evidence and existing payment access are retained during migration.

The document badge, contact verification and TradeSafe payment clearance are distinct. For new payment setup, identity, mobile, entity and banking details are submitted to TradeSafe and its returned verification status must be ready before customers can pay. An uncertain wallet-creation result requires a support check; repeated submissions cannot create replacement wallets automatically.

What we do not do. We do not confirm a document with the body that issued it. We do not check that a registration, licence or professional membership is currently valid, in good standing, or has not lapsed or been withdrawn. A “Documents reviewed” badge therefore means only that documents were submitted and reviewed — it is not a guarantee, endorsement, accreditation or warranty by us of a provider’s identity, licensing, qualifications, quality or conduct. Where the work requires a licence or registration (for example electrical, gas, plumbing or building work, or a health profession), ask the provider for their registration number and confirm it with the relevant regulator yourself.

4. Bookings, escrow & how payment works

myquack is a marketplace, not a payment service provider. We do not collect, hold or process your money. All booking payments are held in escrow and disbursed by TradeSafe, an independent, licensed South African escrow provider, under TradeSafe’s own terms. myquack never takes custody of your funds — we operate the platform and instruct TradeSafe based on your booking.

When you book and pay for an introductory session, your payment is held in escrow by TradeSafe — not by myquack.
TradeSafe releases the funds to the provider when the session is treated as delivered, which happens at the scheduled session date and time, subject to TradeSafe’s inspection and dispute period. If you raise a dispute within TradeSafe’s dispute window, release is paused and the matter is handled under TradeSafe’s dispute process; if no dispute is raised, TradeSafe releases the funds to the provider.
If a booking is cancelled in line with the cancellation rules below before the session, TradeSafe refunds the held amount to the customer.
By booking, you authorise TradeSafe to hold and disburse these amounts through its escrow service, and you agree to TradeSafe’s terms for that escrow transaction.
Because TradeSafe holds the funds, it carries out its own identity and verification checks (KYC / FICA). You may be asked to provide information or documents to TradeSafe to complete a payment or payout, and myquack may share the information necessary for that purpose and cooperate with TradeSafe’s lawful requests (see our Privacy Policy).

5. Fees & commission

Creating a provider listing is free. myquack earns a once-off commission on a client’s first (introductory) booking with you — a percentage of that introductory amount, set by your commission tier. Your tier (and so your rate) improves as you complete bookings and maintain good ratings, so the more you deliver the less commission you pay.

These are the tiers in full. Nothing is hidden behind an account login:

Tier	Commission on the first booking	How you reach it
Listed	25%	Starting tier — every new provider
Rising	20%	3+ completed bookings
Preferred	15%	10+ completed bookings, 4.0+ average rating
Elite	12.5%	25+ completed bookings, 4.3+ average rating
Master Elite	10%	50+ completed bookings, 4.6+ average rating

An intro session has a minimum of R150. Where half a provider’s rate falls below that, the introductory discount is reduced to meet it; it is never applied above the provider’s own listed rate, so a client is never charged more than the listed price. A client who signs up through a provider’s own invite link skips the tier commission on their booking — only the transaction fee applies.

For repeat bookings with the same client, myquack charges a small flat fee (currently 1%). This is in addition to TradeSafe’s escrow and payout fees, which are deducted at settlement — the 1% is our share, not the total that comes off. All applicable amounts are shown to you before you confirm a booking or payout. We may change our fees on reasonable notice; changes do not affect bookings already confirmed.

6. Cancellations & refunds

A customer may cancel an unfulfilled, paid booking, in which case the amount held in escrow is refunded. Once a session has taken place and the funds have been released, it is not refundable through the platform except where required by law. Nothing here limits your rights under the Consumer Protection Act. Disputes about whether a service was delivered should first be raised with the other party, and then with us at support@myquack.co.za.

Your 7-day right to cancel, and when it falls away

Because you book electronically, section 44 of the Electronic Communications and Transactions Act normally gives you seven days to cancel without giving a reason and without penalty. That right does not apply where the service begins, with your agreement, before those seven days are up.

What this means when you book. If the session you choose falls inside the next seven days, we ask you to confirm at checkout that it may go ahead anyway. Ticking that box means you give up the seven-day no-reason cancellation right for that booking, and the ordinary cancellation and refund terms above apply instead. We record the date and time you agreed. If you do not want to give up that right, choose a session date more than seven days away, or do not book. This does not affect any other right you have under the Consumer Protection Act, including where a service is not delivered or is not of a reasonable standard.

7. Provider obligations

Describe your services and pricing honestly and keep your listing accurate.
Hold any licences, registrations or qualifications required by law for your services.
Deliver services professionally, lawfully and with reasonable skill and care.
Attend every booking you confirm, at the agreed date and time. If something changes, contact the client as soon as possible to reschedule or resolve it.
Provide correct payout details; you are responsible for the tax on your earnings.

No-show & disclosure of your details. If you fail to attend a booking you confirmed (a “no-show”) and you do not contact the affected client within a reasonable time (at least 48 hours) to reschedule or resolve the matter, you agree and consent that myquack may, at that client’s request, disclose your identifying and contact information — your name, contact details, and business or registration details where applicable — to that client, solely so that the client may seek a remedy or take legal action in respect of the missed booking. We will disclose only what is reasonably necessary for that purpose. You give this consent under the Protection of Personal Information Act, 2013 (POPIA) as your voluntary, specific and informed agreement. It does not apply where you attended the booking or made reasonable contact with the client about it, and it does not limit any other right either party has in law.

8. Customer obligations

Give accurate booking information and pay amounts due.
Treat providers respectfully and attend booked sessions.

9. Reviews & content

Reviews must be honest and based on genuine experience. Do not post unlawful, defamatory, misleading or infringing content. You keep ownership of the content you submit but grant us a licence to host and display it to operate the service. We may remove content that breaches these terms.

10. Acceptable use

You agree not to:

arrange payment off-platform to avoid fees after connecting through myquack;
use the service unlawfully, fraudulently or to harm others;
scrape, copy or interfere with the platform, or attempt to breach its security;
impersonate anyone or misrepresent your business.

11. Intellectual property

myquack, its name, logo and software are owned by us and protected by law. We grant you a limited, non-exclusive right to use the service in line with these terms; all other rights are reserved.

12. Disclaimers

The platform is provided “as is”. We do not warrant that providers, listings or outcomes will meet your expectations, and to the extent permitted by law we exclude implied warranties. We are not responsible for the acts or omissions of providers or customers.

13. Limitation of liability

Nothing in these terms limits or excludes any liability that the law does not permit us to limit or exclude. In particular, this clause does not exclude or limit our liability for our own gross negligence, wilful misconduct, fraud or dishonesty; for death or personal injury caused by our negligence; any liability under the Consumer Protection Act, 2008; or our obligations and statutory liability under the Protection of Personal Information Act, 2013 (POPIA), including a data subject’s right to claim damages under section 99 of that Act. Those liabilities are not capped by this clause.

Subject to the paragraph above, and to the maximum extent the law allows:

we are not liable for any indirect, incidental, special or consequential loss — including any loss of profit, revenue, goodwill, business, or data; and
our total combined liability to you for all claims relating to myquack or your use of it — whether in contract, in delict (including negligence), under statute or otherwise, and including any claim relating to the security of your personal information — is limited to the greater of (a) the total fees and commission we actually earned from bookings involving you in the 12 months before the event giving rise to the claim, and (b) R1 000.

Your booking funds are held and disbursed by TradeSafe under TradeSafe’s own terms; that arrangement is separate from, and is not reduced by, the cap above, and nothing here limits any rights you have in respect of those funds against TradeSafe. These limits are a fair allocation of risk on a platform that is free to browse and charges only a small fee per booking, and they do not apply to the extent they would be unfair, unreasonable or unjust under the Consumer Protection Act.

14. Indemnity

You agree to indemnify us against claims, losses and reasonable costs to the extent they arise from your breach of these terms, your content, or the services you provide or receive through the platform. This does not require you to cover loss caused by our own breach, negligence or unlawful conduct.

15. Suspension & termination

You may stop using myquack at any time and deactivate or delete your account from your Account page. We may suspend or terminate access if you breach these terms or where necessary to protect users or comply with law. Terms that by their nature should survive (such as fees owed, IP and liability) continue after termination.

16. Governing law & disputes

These terms are governed by the laws of the Republic of South Africa, and you submit to the jurisdiction of the South African courts. We will try to resolve any dispute with you informally first — please contact us at support@myquack.co.za.

17. Changes to these terms

We may update these terms from time to time. We will change the “Last updated” date and, for material changes, take reasonable steps to notify you. Continued use after a change means you accept the updated terms.

18. How to contact us

Avuno Technologies (Pty) Ltd (registration K2026499872)
10 De Rust Avenue, Kleinbrak, Western Cape, 6503
General: support@myquack.co.za · Privacy: privacy@myquack.co.za

See also our Privacy Policy (POPIA) and our PAIA manual.