Your MyQuack calendar

Bookings, personal events and busy time · Updated 13 October 2026

Open Calendar in the main navigation. Blue entries are bookings you make; teal entries are customers booking your business. Personal events and business busy time have their own labels, so you can tell them apart without relying on colour alone.

Personal events, repeats and reminders

Switch between Day, Week, Month and Agenda, use Today or Go to date, and filter or search your events. Choose Add event for an appointment, an all-day event or time for yourself. You can add a location, notes and a colour.

Select daily, weekday, weekly, monthly or yearly repeats, an interval, and an end date or number of events. Opening a repeated event lets you edit or remove that occurrence, or edit the whole series. Dates that do not exist in a month are skipped. Removed occurrences and archived events can be restored from Archived events.

Mark this time as busy prevents customers booking your business over that event, including repeated occurrences. It does not cancel an existing booking. To change a real booking, use its booking controls below the calendar. Archived personal events can be permanently deleted from Archived events when you no longer need their details.

Choose up to three email reminders, from the event start to one week ahead. They go to your account email. Delivery depends on the email provider; archiving stops future reminders. Reminders are email messages, rather than phone push notifications.

Download my calendar creates a snapshot of your bookings and events for a calendar app. It includes event titles and times and selected personal-event alerts, but excludes private notes and other users’ contact details. It does not update automatically.

1. Export — add your myquack bookings to your calendar

Providers also have a private business-booking calendar link. You add that link to your calendar app once, and every confirmed booking shows up there from then on without you doing anything else. The link is one-way and read-only: bookings flow from myquack into your calendar, so editing or deleting the entry in Google or Outlook does not change the booking here.

Google Calendar

1. On your bookings page, click Copy link.
2. Open calendar.google.com on a computer.
3. In the left sidebar, hover over Other calendars, click +, then From URL.
4. Paste the link and click Add calendar.

Do this on a computer — the Google Calendar phone app cannot add a calendar by link. Google also decides how often it re-checks the link, so a new booking may take time to appear.

iPhone or iPad

1. Open your bookings page on the phone and tap Add to my calendar. iOS recognises the link and offers to subscribe — tap Subscribe.
2. If nothing happens, tap Copy link instead, then go to Settings → Apps → Calendar → Accounts → Add Account → Other → Add Subscribed Calendar (on older iOS versions it is Settings → Calendar → Accounts). Paste the link, tap Next, then Save.

Mac (Calendar app)

1. Click Copy link.
2. In Calendar, choose File → New Calendar Subscription.
3. Paste the link and click Subscribe.
4. Set Auto-refresh to every 15 minutes or every hour.

Outlook on the web (Microsoft 365 or outlook.com)

1. Click Copy link.
2. In Outlook go to Calendar → Add calendar → Subscribe from web.
3. Paste the link, give it a name, and click Import.

Outlook for Windows (desktop app)

1. Click Copy link.
2. Go to File → Account Settings → Account Settings → Internet Calendars → New.
3. Paste the link, click Add, then OK.

2. Import — bring bookings in from another platform

If you already take bookings somewhere else, upload an export of that calendar here. Those times are then marked as busy on myquack, and the booking form will not offer a client a slot that clashes with one — that is what stops you being double-booked. Imported entries are visible only to you on your own calendar; clients never see their titles or details.

An import is a once-off snapshot, not a live connection. If your other calendar changes later, export and upload it again.

Where to get the file

• Google Calendar — Settings (the gear icon) → Settings → Import & export → Export. You get a .zip file; unzip it and upload the .ics for the calendar you use for work.
• Apple Calendar (Mac) — select the calendar in the sidebar, then File → Export → Export… and save the .ics.
• Outlook for Windows — File → Open & Export → Import/Export → Export to a file → Comma Separated Values, choose Calendar, and save the .csv.
• Calendly — open Scheduled events and use Export to download the CSV.

What the file needs

We accept .ics, .csv, .tsv and .xlsx (Excel) files up to 2 MB. An .ics file works as it is — there is nothing to set up. A spreadsheet needs a header row, and one of the columns has to be a date:

• Dates can be written 2026-08-14, 14/08/2026, 14 Aug 2026 or Aug 14, 2026 — with or without a time after them.
• Anything with no end time is treated as a one-hour slot.
• Rows we cannot read are skipped rather than failing the whole upload, so a messy export is usually still fine.
• Uploading the same file twice is safe — anything already imported is not added again.
• Clear imported removes every imported entry at once. It never touches your real myquack bookings.

3. If something goes wrong

• "Couldn't find any bookings in that file" — the spreadsheet has no header row, or no column that looks like a date. Rename that column to Date and upload again.
• Google gave me a .zip — unzip it first and upload the .ics file inside. We cannot read a .zip.
• Nothing has appeared in Google Calendar — give it a few hours, as Google sets the refresh interval, and check you pasted the copied link rather than typing it out.
• The times are out by an hour or two — check the timezone set in your calendar app. myquack shows times in South African time (SAST).
• I want to stop the sync — delete the subscribed calendar in your calendar app. Your bookings on myquack are not affected.

Still stuck? Email support@myquack.co.za and tell us which calendar app you are using.